Customer Care Manager – Berkshire – Housebuilder – Salary range of £60,000
- Employer
- psd group
- Location
- South East England
- Salary
- Salary range of £60,000 (potentially more for the right person)
- Closing date
- 1 Apr 2019
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- Sector
- Construction, Facilities & Maintenance, Housing & Social, Residential Investment & Development
- Job Role
- Manager, Agent, Residential
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
About the Client
My client is a privately owned house builder who produce in excess of 200 design led units per annum across Berkshire, Surrey and parts of South London. They are a forward thinking business who embrace change and implement modern methods of management to ensure their employees are motivated and engaged.
About the role:
Reporting into the Head of Customer Services your responsibilities will include:
- Provide general support to the Customer Service team & internal & external customers as well as technical advice where required.
- Management of Customer Service Operatives:- Health & Safety, Transport, allocation of work, technical advice, quality of workmanship, accurate completions of company documentation, contra-charging & identify training requirements.
- Positive relationship building with internal teams & external business partners.
- Manage area of responsibility for the customer journey, suggesting improvements to benefit the customer.
- Monitor Customer Service expenditure. Provide weekly reports to HOCS. Identify poor performing areas, devise action plans, feedback & support implementation.
- Pro-active management of warranty & non warrantable remedial repairs. Monitor resolution procedure until conclusion. Identify any areas of concern, feedback to HOCS & other departments, implement resolution.
What We're Looking for:
- Knowledge of or a background in construction & new build homes is essential.
- Knowledge and ability to diagnose defects and recommend a resolution.
- Strong negotiation skills
- Excellent written, verbal and listening communication skills
- Interpersonal skills with the ability to adapt to the differing types of customers
- Good analytical skills
- Competent PC skills including MS Word, Excel, Internet Explorer (or other web browser) and Outlook
- Display a professional and confident approach at all times with a passion for delivering excellent customer service
- Previous experience in a front facing client liaison or customer service role is essential
- Experience of using database systems is desirable
- Decisive
Contact:
To apply to for this role please forward your CV to residential@psdgroup.com quoting reference number 16488890
Company
psd has been recruiting real estate professionals for over 30 years and the team continues to operate at the heart of the sector resourcing senior management and Board level appointments in commercial & mixed use development, residential development, private equity and fund management, as well as affordable housing, PRS/build-to-rent, later living and student accommodation.
psd also focuses on infrastructure and renewable energy customers.
For more details please contact: Peter Hardy, Managing Director at peter.hardy@psdgroup.com or call +44 (0) 207 9701.
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