Customer Care Manager
- Employer
- CPR
- Location
- London (North), London (Greater)
- Salary
- £50,000 to £60,000 (dependent on experience)
- Closing date
- 11 Jul 2019
View more
- Sector
- Investment & Financial, Residential Investment & Development, Estate Agency, Sales & Lettings , Planning & Development
- Job Role
- Manager, Residential
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Customer Care Manager - £50,000 to £60,000 (dependent on experience)
A luxury and regarded residential developer are looking for an outstanding Customer Care Manager to them as soon as possible.
With a passion for creating exquisite apartments and houses in some of London’s finest postcodes, they uphold exceptional standards of quality, reviving fine heritage buildings and create cutting-edge residential new build schemes.
The Customer Care manager will be required to control all aspects of the quality assurance and defect management pre and post-handover, from the design at the initial stages, through to assisting with queries post exchange/completion and maintaining relationships and contact with purchasers after completion.
Key responsibilities of the Customer Care Manager include:
- Attending regular site visits with purchasers
- Liaising with project managers throughout
- Creating accurate and detailed home owner manuals for all new schemes
- Monitoring/scheduling of completion dates and managing expectations.
- Arranging and management of in depth snagging reports
- Primary lead on all handover meetings with purchasers
- Creation and updating of internal finishing schedules
- Logging and rectification of defects during customer care period
- Maintaining relationships with purchasers after completion
The successful Customer Care Manager must:
- Possess a no job to big and no job to small attitude
- Have proven experience in delivering excellent customer service and five start client relationship management within a similar role
- Be calm, confident and professional in dealings with customers and contractors
- Be highly organised – able to work under pressure and use own initiative, meet deadlines and demonstrate flexibility
- Have excellent communication skills
- Be highly motivated, focused and enthusiastic
- Have an in-depth understanding of residential development project management & property maintenance
- Have a willingness to get involved and help out in a very entrepreneurial environment
If you have the experience required and are looking to work for a luxury residential developer in a key role, please apply now.
Company
Collins Property Recruitment (CPR) has been created to bring a fresh experience to those looking for property jobs in London and Residential & Commercial property companies seeking the best quality candidates. Drawing on over ten years’ experience in the property recruitment industry, we are determined to deliver an alternative and innovative approach that challenges the perception of those recruitment consultants who don’t listen.
We get to know each and every one of our candidates and clients, understanding their unique circumstances, requirements and expectations. Our team will not place a candidate unless we are absolutely certain that they are perfectly suited for the role and that organisation. Better placements lead to better ongoing relationships and ensure that all parties are happier in the long term. Our empathetic approach makes for a much more tailored and personal experience.
We meet every single one of our candidates so that we really get to know them as people; there is much more to a person than a CV and at CPR we look beyond that.
Our team is passionate about property recruitment and we care about our candidates and clients. This is what our reputation is built on!
For more information please visit www.cpr.jobs or www.propertyjobs.london
Or you can call us on 020 7435 0309.
We look forward to working with you.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert