Centre manager

Cluster Shopping Centre Manager – Up to £45,000 Per Annum

Our client is a leading property consultancy/real estate provider who are looking for a Cluster Centre Manager in the South East of England. This role will be working across two sites with the view to expend portfolio. You will deal with the day to day management and operational activities in line with all health and safety, environmental and company procedures. Ensuring risks are managed and the centres remain fully compliant and maintained to the highest possible standard. You will build effective relationships with all key stakeholder groups and act as an ambassador to enhance the reputation of the centres, enhancing the overall profitability and performance of the centres by providing the most effective platform for retailers to increase sales. This role is offering a salary of up to £45,000 per annum.

Job Role

·Control, manage and monitor the delivery of all services within pre-agreed budgets, seeking efficiencies where possible and adhering to the procurement policy.

·Work closely with the Management Surveyor to produce the mid-year forecasts and the annual service charge budget and contribute to year-end reconciliations.

·Provide local knowledge and intelligence to assist the asset management decisions.

·Engage with the Local Authority, charities and appropriate community groups.

·Ensure there are regular occupier meetings and communication to keep occupiers informed of all on site activities that could affect them.
Monitor occupier activities, performance, opening times, conduct, alterations etc. to ensure they meet their obligations and comply with the Occupiers Handbook.

·Report to surveying colleagues on occupational status, alterations or other works taking place.

·Ensure all equipment at sites is kept serviceable and fully maintained in line with manufacturer’s recommendations

·Attend regular leasing and management meetings, as dictated by the Asset Manager, taking the lead on centre performance and operational issues.

·Provide leadership and a customer focused approach to all aspects of management, aligned with British Land’s corporate strategy of creating Places People Prefer.

·Develop and lead all on-site and field-based teams to proactively deliver excellence in operational and customer service standards.

·Ensure car park management strategies are implemented to maximise income and available parking for customers.

·Undertake regular documented site inspections ensuring that high standards, in respect of cleaning, repair and presentation, are achieved.

·Ensure the Centres are maintained in a safe and secure state liaising with field-based FM colleagues and where necessary arrange and supervise maintenance works.

·Oversee the planned preventative maintenance programme.

·Manage and monitor the service partner contracts to ensure optimum staffing levels and that best value is being achieved.

·Ensure the on-site teams are fully engaged with the Customer Service Training Programme.

·Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties.

·Ensure all emergency procedures and business continuity plans are regularly reviewed updated and rehearsed.

·Respond to and resolve any reported breaches by occupiers of health & safety or insurers requirements.

·Ensure a full set of Risk Assessments exists for the property and that Permits are issued when required.

·Ensure all equipment at sites is kept serviceable and fully maintained in line with manufacturer’s recommendations.

·Maintain up to date key holder information for all occupiers

Key Skills

·Previous experience of shopping centre, retail, leisure or service sector management.

·Ability to communicate effectively with a wide range of colleagues, stakeholders and service partners.

·Data management and reporting.

·Knowledge of health and safety regulations and best practice.

·Budgeting experience and financial responsibility.

·IT literate.

·Customer focused and passionate about delivering high standards.