Customer Care Coordinator
To assist the Customer Services Manager and Head of Customer Service in managing the Department to provide a high quality service to customers, safely, professionally and within agreed or reasonable timescales.
A prestigious, luxury housebuilder who build high quality houses across the East Midlands. You will join a business willing to invest in your continued career development and you will have the opportunity to build a career within the lucrative new homes sector.
The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers' expectations appropriately with the objective of achieving customer satisfaction from our customers.
Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
Learn the NHBC guidelines and work within the guidelines of the NHBC/Premier Guarantee within the housebuilding standards
Ensure accuracy of all customer details and all communication is correctly recorded on computer
The focus in this role is both:-
Internal: Colleagues within Operating Division
External: Customers, Contractors and Sub- contractors
- Exceptional professional and career development
- Outstanding benefits package and generous holiday package
- Join the premium brand in the industry!