Customer Care Coordinator

Recruiter
Michael Page
Location
England, Derbyshire, Derby
Salary
£23000 - £25000 per annum
Posted
16 Sep 2020
Closes
14 Oct 2020
Ref
JN -092020-1229737
Contact
Michael McGlaughlin
Job Role
Residential
Contract Type
Permanent
Hours
Full Time

To assist the Customer Services Manager and Head of Customer Service in managing the Department to provide a high quality service to customers, safely, professionally and within agreed or reasonable timescales.

Client Details

A prestigious, luxury housebuilder who build high quality houses across the East Midlands. You will join a business willing to invest in your continued career development and you will have the opportunity to build a career within the lucrative new homes sector.

Description

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers' expectations appropriately with the objective of achieving customer satisfaction from our customers.

Profile

Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently


Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence


Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements


Learn the NHBC guidelines and work within the guidelines of the NHBC/Premier Guarantee within the housebuilding standards


Ensure accuracy of all customer details and all communication is correctly recorded on computer

The focus in this role is both:-


Internal: Colleagues within Operating Division


External: Customers, Contractors and Sub- contractors

Job Offer

  • 23-25k
  • Exceptional professional and career development
  • Outstanding benefits package and generous holiday package
  • Join the premium brand in the industry!