Commercial Operations Manager
- Employer
- Macdonald & Company
- Location
- London
- Salary
- £50000 - £65000 per annum, Benefits: Bonus + Package
- Closing date
- 28 Apr 2021
View more
- Sector
- Facilities & Maintenance, Project Management
- Job Role
- Surveyor, Manager, Project Manager, Supervisor
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
The Commercial Operations Manager will be responsible for all elements of the office, leisure and commercial operations and deliver huge impact both on the customer experience and on the bottom-line performance. In this role it is important that you are confident orchestrating, motivating and managing your team of contractors so that they can carry out their work effectively across the development. You will also be responsible for the welfare and safety of customers, visitors, tenants and the wider community while visiting or working at Battersea Power Station.
Responsibilities
- Maintain strong relationships with Office tenants and participate in the regular office occupiers forum
- Ensure all tenant data collated is used to best effect and deliver actionable insights to help deliver quick responses, enhance brand reputations and understand loyalty drivers
- Ensure the operations of the wider BPS estate are fit for purpose and all necessary plans and procedures are available and understood for launch
- Through the BPS Management Services and Property Management teams, ensure building management processes and procedures are maintained to a high standard
- Participate in the on-site Duty Management rota
- Drive continuous improvement and make customers experiences better than ever
- Provide operational support to the management teams as required
- Experience in Operations within a mixed-use/commercial real estate environment
- Proven experience in Office occupier management
- A natural people manager, inspiring and motivating colleague and tenants effectively
- A comprehensive understanding of providing a best in class customer service
- Be able to innovate and drive change when required
Company
Macdonald & Company is the leading professional recruitment consultancy to the property industry and environment.
We have offices in the United Kingdom, Middle East, Asia Pacific and Africa enabling us to offer global reach with local knowledge.
We act for a diverse range of clients, including developers, investors, institutions, property companies, funds, banks and consultancies - indeed any organisation that occupies, owns, develops, finances or advises on property, construction or the environment.
Our high standards, professionalism and confidential service have resulted in us being appointed the RICS Preferred Recruitment Partner.
Our unique mix of property and recruitment professionals ensure we provide the best advice to employees and employers alike, born of a deep understanding of the route to qualification, career development and working in the property world. Our close-knit teams are trained sector specialists, who are active across the entire property and built environment recruitment marketplace.
Our consultants work within the following specialist sectors:
• General Practice, Development, Investment & Finance
• Facilities Management
• Architecture, Design
• Technical/Construction
• Planning & Urban Design
• Marketing
• Residential
• Health & Safety
• Property Funding
• Environmental & Energy• Defence • Finance/Accountancy & Business Support, HR
We specialise in the recruitment of personnel ranging from graduates and freelance/contract staff to partners, executives and chief operating officers.
In keeping with our service promise, we will assign a dedicated senior account manager to provide you with a "one-stop" point of contact and ensure you get the best from Macdonald & Company.
Visit www.macdonaldandcompany.com for more information and to view our current assignments or alternatively contact our Managing Director: Peter Moore
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert