General Manager

Retail General Manager –London – Circa £60,000

My Client - An international property consultancy are looking for a General Manager to be based on a fast paced Retail Centre in London. The successful candidate will oversee the day to day operations across the site, including staff/contractor management, overseeing project works & management of budgets.

• To ensure Health & Safety standards are met, including risk management
• To ensure that all tenants and contractors follow the centre’s health and safety procedures
• Provide leadership and a customer focused approach to all aspects of management
• Lead all on-site teams to proactively deliver excellence in operational and customer service standards.
• Regularly liaise with store managers to build strong relationships and develop a partnership approach to improving sales performance.
• Control, manage and monitor the delivery of all services within pre-agreed budgets, seeking efficiencies where possible adhering to the procurement policy. Supervise the site team in delivery of this as appropriate.
• Be accountable for service charge budgeting, mid-year forecasting and year-end reconciliation, liaising as appropriate with management surveyors and accountants.
• Maintain an overview of compliance systems (Meridian, KSCs, Service Charge timetable) and report regularly on compliance.
• Be accountable for delivery of the company operational Key Service Commitments, delegating responsibility for completion where necessary.
• Ensure all equipment on site is kept serviceable and fully maintained in line with Manufacturers recommendations
• Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties.
• Ensure all emergency procedures and business continuity plans are regularly reviewed updated and rehearsed.
• Provide Duty Management to the centre and train other relevant personnel so that the centre is always supervised by a suitably trained person.
• Work with procurement for the procurement and delivery of all hard and soft services, materials and equipment
• Ensuring the centre is always fit for purpose and managed to customer expectations
• Ensuring the centre’s sustainability strategy is adhered to and green credentials are further developed
• Liaison with the centre owner, managing agent, tenants, contractors, suppliers, site staff and others as required
• Ensure compliance with the RICS Code of Practice in management of the service charge budget expenditure codes
• The desire to continue with self-development to complete additional training and certification beneficial to the role

Essentials

• Previous experience of shopping centre management and technical operations at a senior level.
• Retail industry awareness.
• Demonstrate operational management experience and experience of people management.
• Excellent communication skills. Ability to communicate effectively with a wide range of colleagues, stakeholders and service partners.
• Customer focused and passionate about delivering high standards.
• Budgeting experience and financial responsibility.

• Experience in managing large teams and smaller sub-teams.