New Homes Aftercare Manager

You need to sign in or create an account to save a job.

Job Details

About the Client
My client is an award winning mixed use developer with a forward thinking approach to change and modern methods of management to ensure their employees are motivated and engaged.  

About the role:
Reporting into the Head of Estate Services your responsibilities will include:

  • Provide general support to the Aftercare Service, Project and Maintenance teams, internal development experts and external customers
  • Provide technical advice on fit out and finishing of developments to minimise post handover defects and snagging
  • Management of contractors across Health & Safety, technical advice, quality of workmanship, accurate completions of company documentation.
  • Positive relationship building with end users from purchase, through occupation and the period following 
  • Manage area of responsibility for the customer journey, suggesting improvements to benefit the customer.
  • Monitor Customer Service expenditure. Provide weekly reports and identify poor performing areas, devise action plans, feedback & support implementation.
  • Pro-active management of warranty & non warrantable remedial repairs.
  • Monitor resolution procedure until conclusion.

What We're Looking for:

  • Knowledge of or a background in construction & new build homes is essential.
  • Knowledge and ability to diagnose defects and recommend a resolution.
  • Strong negotiation skills
  • Excellent written, verbal and listening communication skills
  • Interpersonal skills with the ability to adapt to the differing types of customers
  • Display a professional and confident approach at all times with a passion for delivering excellent customer service



PSD Property & Construction is split into 4 distinct teams:

PSD Property & Construction operates from 3 locations, London, Manchester and Dubai and supplies Property Professionals into many industry sectors. PSD primarily serves the Commercial Development, Property Investment Surveying, Housing & Main Contracting markets in the UK the Middle East.



  • Surveying & Planning (includes Private Practice, Project Management, Commercial Development, Fund & Asset Management, Corporate Real Estate, Capital Allowances, and Consultancy). 
  • Facilities Management (includes FM Providers). 
  • Residential Development (includes Speculative Housebuilding, Affordable Housing,Contractors, Housing Associations, ALMO's and Regeneration / Renewal). .
  • Main Contracting (includes Main Contracting & 2012 Olympics).


Find Us

Apply for New Homes Aftercare Manager

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:
Your communication preferences

We would like to keep you up-to-date with what’s happening at EG and tell you about our latest products and other services. Based on your choices below, we’ll send you emails we think you’ll be interested in, including selected articles and reminders about forthcoming events.

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on EG Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

*EG is a tradename of Reed Business Information Limited. By registering your details, you understand that your personal data will be handled according to our Privacy Policy.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar Jobs