New Homes Aftercare Manager

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Job Details

About the Client
My client is an award winning mixed use developer with a forward thinking approach to change and modern methods of management to ensure their employees are motivated and engaged.  

About the role:
Reporting into the Head of Estate Services your responsibilities will include:

  • Provide general support to the Aftercare Service, Project and Maintenance teams, internal development experts and external customers
  • Provide technical advice on fit out and finishing of developments to minimise post handover defects and snagging
  • Management of contractors across Health & Safety, technical advice, quality of workmanship, accurate completions of company documentation.
  • Positive relationship building with end users from purchase, through occupation and the period following 
  • Manage area of responsibility for the customer journey, suggesting improvements to benefit the customer.
  • Monitor Customer Service expenditure. Provide weekly reports and identify poor performing areas, devise action plans, feedback & support implementation.
  • Pro-active management of warranty & non warrantable remedial repairs.
  • Monitor resolution procedure until conclusion.

What We're Looking for:

  • Knowledge of or a background in construction & new build homes is essential.
  • Knowledge and ability to diagnose defects and recommend a resolution.
  • Strong negotiation skills
  • Excellent written, verbal and listening communication skills
  • Interpersonal skills with the ability to adapt to the differing types of customers
  • Display a professional and confident approach at all times with a passion for delivering excellent customer service

Company

 

PSD Property & Construction is split into 4 distinct teams:

PSD Property & Construction operates from 3 locations, London, Manchester and Dubai and supplies Property Professionals into many industry sectors. PSD primarily serves the Commercial Development, Property Investment Surveying, Housing & Main Contracting markets in the UK the Middle East.

 

 

  • Surveying & Planning (includes Private Practice, Project Management, Commercial Development, Fund & Asset Management, Corporate Real Estate, Capital Allowances, and Consultancy). 
  • Facilities Management (includes FM Providers). 
  • Residential Development (includes Speculative Housebuilding, Affordable Housing,Contractors, Housing Associations, ALMO's and Regeneration / Renewal). .
  • Main Contracting (includes Main Contracting & 2012 Olympics).

 

Find Us
Location
GB

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