New Homes Aftercare Manager

About the Client
My client is an award winning mixed use developer with a forward thinking approach to change and modern methods of management to ensure their employees are motivated and engaged.  

About the role:
Reporting into the Head of Estate Services your responsibilities will include:

• Provide general support to the Aftercare Service, Project and Maintenance teams, internal development experts and external customers
• Provide technical advice on fit out and finishing of developments to minimise post handover defects and snagging
• Management of contractors across Health & Safety, technical advice, quality of workmanship, accurate completions of company documentation.
• Positive relationship building with end users from purchase, through occupation and the period following 
• Manage area of responsibility for the customer journey, suggesting improvements to benefit the customer.
• Monitor Customer Service expenditure. Provide weekly reports and identify poor performing areas, devise action plans, feedback & support implementation.
• Pro-active management of warranty & non warrantable remedial repairs.
• Monitor resolution procedure until conclusion.

What We're Looking for:

• Knowledge of or a background in construction & new build homes is essential.
• Knowledge and ability to diagnose defects and recommend a resolution.
• Strong negotiation skills
• Excellent written, verbal and listening communication skills
• Interpersonal skills with the ability to adapt to the differing types of customers
• Display a professional and confident approach at all times with a passion for delivering excellent customer service