Customer Experience Academy

Customer Experience Academy

Greater London area + Home counties

28,000/30,000 per annum (depending on location)

The Berkeley Group Plc, the UK's leading residential property developer are seeking to recruit driven and passionate individuals to join their Customer Experience Academy. The Academy is an established programme which provides extensive training for you to join one of the organisation's professional customer experience teams in either a specific relations, service or co-ordination role. Upon completion of initial training, you will go on to provide a world-class level of relations, service, support and guidance to their customers from the point of purchasing their home right through to occupation and beyond.

The Berkeley Group Plc are currently selling new homes on over 60 developments throughout London and SE England through their main luxury brands; St George, Berkeley Homes, St James, St William, St Edward and St Joseph. Berkeley is a premium brand and widely recognised for excellent quality, design and service.

The customer experience teams are responsible for guiding the customer from exchange of contracts through to legal completion and the 2-year warranty period that is offered, providing exceptional customer experience throughout. Following the training period you will typically undertake the following:

• Manage the buying process from post-reservation through to the 2-year warranty period and beyond
• Implement Berkeley Group's continuous drive to deliver excellent customer experience by managing the customer journey and consistently exceeding customer expectations
• Dealing with a varied customer base in a friendly, polite and professional manner
• Ensure customers are kept updated as to the progress of their property, and on moving in, any issues that may arise thereafter
• Ensure internal departments are kept updated as to the status of customer's purchases - legal status, which options have been selected

To be successful you will need to demonstrate the following skills:

• Self-driven, results orientated with a positive outlook
• Strong customer facing and presentation skills
• Reliable, tolerant and determined with a resilient nature
• Calm, credible and comfortable dealing with a wide variety of stakeholders
• Good team player
• Strong listening and verbal communication skills - accurate and empathic communicator
• Able to multi-task and prioritise
• Positive and confident attitude

We welcome applications from other sectors where candidates are able to demonstrate the required skills and passion to deliver a first-class customer experience.

For more information about this fantastic career opportunity, please send your CV to Laura Mills, Laura.Mills@blayzegroup.com or 0207 337 7500.

Please Note: Closing date for applications is November 22nd 2021